ORDER PROCESSING

Please allow for 1-2 weeks for your order to be processed.

Please note that fulfillment time could vary during sales and holiday seasons. Delivery days are estimates only and not guaranteed. 

Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, you will be contacted via email.

 

ORDER CONFIRMATION & TRACKING

Once an order is placed, a confirmation email will automatically be sent to the provided email address with an order number for reference.

You will receive an additional email with tracking information once the order has shipped. Tracking numbers will be active within 24 hours.

If you do not receive a confirmation or shipment notification, please check your spam folder before contacting us admin@melloe.store.

Sticker-only orders can be shipped at a discounted rate in an untracked, stamped envelope. This option is available at checkout for qualifying orders.

ORDER CHANGES & CANCELLATION 

We do not accept changes once an order has been placed. 

To request an order cancellation, please contact us immediately at admin@melloe.store with your name and order number. We do not accept cancelations once an order is processed.

 

CUSTOMS, DUTIES, INTERNATIONAL TAXES

Melloe.store is not responsible for any customs or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

These costs may vary from country to country.

INCORRECT SHIPPING ADDRESS

The customer is responsible for inputting the correct shipping address at checkout. If your order has not been shipped yet, you may request a change in shipping address.

To request an address change, please contact admin@melloe.store with your name and order number. Please note that once your order is processed and shipped, we will not be able to make any adjustment or redirect it.

If there is any incomplete address, we will contact you as soon as possible. We have a timeframe of 5 business days to provide the correct shipping information. If we have not received an answer within 5 days, your order will be canceled.

 

RETURNED ORDERS DUE TO INCORRECT ADDRESS

Please contact admin@melloe.store with your name and order number if you believe your package has been returned to us. If you would like your order reshipped or sent to a new address, the shipping fee must be paid again. If you no longer wish to receive your order, the order will be canceled and your original payment account will be refunded for the cost of goods. Taxes and shipping fees cannot be refunded. 

RETURNED ORDERS DUE TO INCORRECT ADDRESS

Please contact admin@melloe.store with your name and order number if you believe your package has been returned to us. If you would like your order reshipped or sent to a new address, the shipping fee must be paid again. If you no longer wish to receive your order, the order will be canceled and your original payment account will be refunded for the cost of goods. Taxes and shipping fees cannot be refunded.

 

LOST PACKAGES

Melloe.store is not responsible for packages that may become lost in transit. We responsible for your package only up until the point it is picked up by the mail carrier.

We do not have control of the shipping timeline of your package once it leaves our doors. It is the responsibility of the customer to track, locate packages or contact the mail carrier to submit a claim.

We are unable to track untracked sticker-mail and are not responsible for lost orders.

 

RETURNS & EXCHANGES

Please review our Refund Policy: https://melloe.store/policies/refund-policy